RETURN POLICY
- All ovens come with a 5 year warranty. Warranty does not cover misuses, or abuse of product, or incorrect or sub- standard installation practices.
- Please call 1-800-579-2797 to obtain a Return Merchandise Authorization (RMA) number before you return your product. NO returns will be accepted without an RMA number.
- All products returned must be 100% complete.
- Customer is responsible for all shipping charges on returned items
- WE strongly recommend you fully insure your return shipment in case it is lost or damaged and your carrier can provide you with proof of delivery for your protection.
- DEFECTIVE EQUIPMENT CAN BE RETURNED WITHIN 1 Year from the invoice date, at our discretion for replacement, exchange , or repair.
- NON-DEFECTIVE returns can be accepted within 30 days from the invoice date, at our discretion, credit or exchange. All NON-DEFECTIVE returns are subject to a 25% restocking fee.
- Call your local post office or parcel carrier for information on how to wrap and ship your item
- Defective equipment must be received by us & tested before replacement is shipped.
- We will test the equipment and replace if defective.
- If the product is NOT defective, a $35.00 dollar fee will be incurred & we will ship the product back to the customer.
- ADVANCED Replacement Policy- we will advance replace defective product, if the customer provides us with a valid credit card. We will then obtain an authorization only number for the amount of the equipment shipped. If the defective product is not returned within 2 weeks, we will charge customers card for the full amount.
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